WTS Help - User contributions [en]

How to unlock another users account

2012-09-05T19:38:17Z

Cheryl Deuser:

If for some reason a user enters their password incorrectly 6 times, their account will get locked for a brief time. It will automatically unlock within the hour.

To unlock the account immediately:

*First, have an administrator login and click on the admin icon. (The administrator menu will be displayed.)

*Next, the administrator will need to click on User Admin, under the Administration column.

*On this page, an account list will be displayed. A lock icon will be displayed next to the accounts that are locked.

*Finally, simply click on the lock icon and the account will be unlocked.

[[Main_Page|Back to Main Page]]

How to change your password

2012-09-05T19:32:22Z

Cheryl Deuser:

To change your password:

* Click on your login name at the top left of your dashboard.
This will bring up your own, personal user account details.

* Your login information will be displayed.

* Simply click on the box that says password and type in your new desired password.

* To finish, simply click submit.

Please note that new passwords must follow the password strength rules:
* Minimum of 8 characters.
* Mixed case containing numbers and symbols.

The Password Strength Meter will show you whether your password is strong enough.

If your desired password is not deemed strong enough, make it stronger by changing the case of some of the letters and by replacing some letters with numbers.

Basically, make the password hard to guess to protect your account from unauthorized use.

Your new password is read to use.

See Also:
[[How to organize your dashboard]]
[[How to create alerts]]

[[Main_Page|Back to Main Page]]

Install Checklist

2012-09-05T19:29:19Z

Cheryl Deuser:

WTS pretty much runs out of the box. However, there are some features which require additional software or configuration.
Here's a quick checklist which may help to solve the most common issues with a new install or a new workstation.

* Internet Access - HTTP and HTTPS must be allowed.

* Browser - Firefox or Internet Explorer 7 or above. (Firefox is preferred for security and stability reasons.)

* Java - Various features of WTS require Java in order to function. (e.g. Label Printing and Signature Capture.) Ensure the latest version of Java is installed by visiting www.java.com

* Signature Capture Driver - See the [[Supported Device Drivers]] page for installation information.

* Zebra Label Printer - Windows XP and Windows Vista use different drivers and have different configuration requirements. See the [[Supported Device Drivers]] page for more information.

* Label Format - The default package label format uses a 2" x 2" template. Templates can be modified to support any size label. The printer driver must be configured otherwise a blank label will be produced or nothing at all.

* Handheld Device Cradle - In order for the Handheld devices to be able to charge or see the internet, the Cradles must be configured correctly. They require power and a network connection with access to the internet.

* Zebra Printer - The Zebra printer has specific power requirements and must be connected using it's own power supply. Other power supplies will not work. The Zebra printer can be connected to a workstation via a USB or parallel port. Please ensure that a high quality USB lead is used if the one supplied becomes lost or damaged.

* Handheld Device - The Motorola series of Mobile Computers MC55 & MC65 usually arrive pre-installed. A large and fast SD card will have been installed. The WTS Mobile software will have been installed to the SD card. The Motorola Data Wedge program will have been installed and configured.

Supported Device Drivers

2012-09-05T19:22:47Z

Cheryl Deuser:

Here is a list of available drivers for supported hardware.
Wherever possible, the drivers from the hardware manufacturer's CD should be used.

== Zebra Label Printer ==

[http://wtshelp.neopost.com/images/ZebraDriver.zip Zebra LP2844 Label Printer Device Driver] (Note: Windows XP ONLY - Vista and Windows 7 users need the ZDesigner driver from www.zebra.com.)

[http://wtshelp.neopost.com/images/ZSU_101666.exe Zebra GK420d Label Printer Device Driver]

== Zebra Label Printer - Windows Vista or Windows 7 ==

[[Configure the ZDesigner Driver]]

== TOPAZ Signature Pad ==

[http://wtshelp.neopost.com/images/topaz-sigplus-driver-setup.exe TOPAZ Signature Capture Tablet]

Supported Device Drivers

2012-09-05T19:22:20Z

Cheryl Deuser:

Here is a list of available drivers for supported hardware.
Wherever possible, the drivers from the hardware manufacturer's CD should be used.

== Zebra Label Printer ==

[http://wtshelp.neopost.com/images/ZebraDriver.zip Zebra LP2844 Label Printer Device Driver] Note: Windows XP ONLY - Vista and Windows 7 users need the ZDesigner driver from [www.zebra.com].

[http://wtshelp.neopost.com/images/ZSU_101666.exe Zebra GK420d Label Printer Device Driver]

== Zebra Label Printer - Windows Vista or Windows 7 ==

[[Configure the ZDesigner Driver]]

== TOPAZ Signature Pad ==

[http://wtshelp.neopost.com/images/topaz-sigplus-driver-setup.exe TOPAZ Signature Capture Tablet]

Supported Device Drivers

2012-09-05T19:21:12Z

Cheryl Deuser:

Here is a list of available drivers for supported hardware.
Wherever possible, the drivers from the hardware manufacturer's CD should be used.

== Zebra Label Printer ==

[http://wtshelp.neopost.com/images/ZebraDriver.zip Zebra LP2844 Label Printer Device Driver] (Note Windows XP ONLY - Vista and Windows 7 users need the ZDesigner driver from [www.zebra.com].)

[http://wtshelp.neopost.com/images/ZSU_101666.exe Zebra GK420d Label Printer Device Driver]

== Zebra Label Printer - Windows Vista or Windows 7 ==

[[Configure the ZDesigner Driver]]

== TOPAZ Signature Pad ==

[http://wtshelp.neopost.com/images/topaz-sigplus-driver-setup.exe TOPAZ Signature Capture Tablet]

Importing Data

2012-09-05T19:19:13Z

Cheryl Deuser: /* Importing Data */

== Importing Data ==

Data can be imported into WTS as either part of your account's initial set-up or as part of a recurring administrative task to keep data synchronized with a back-end system.

All Imports are handled via a CSV (Comma Separated Values) file.

Importing Recipients

The CSV File needs a header listing the column names.
There should be the same number of columns throughout the file as mentioned in the header.

The Data is mapped as follows:

(Where there are multiple Accepted fields, they will be concatenated and comma delimited in the order shown here.)

<table width="80%" border="1" cellspacing="0" cellpadding="4px">

<tr>
<th width="30%">WTS Field</th><th colspan = "4">Accepted Fields</th><th width="10%">Mandatory</th>
</tr>

<tr>
<td rowspan="4">Import Code

(A code used to uniquely identify a recipient between systems. Must be unique) </td><td colspan="4">Id</td><td rowspan="4">No- although advisable</td>
</tr>
<tr>
<td colspan="4">Code</td>
</tr>
<tr>
<td colspan="4">RecipientNo</td>
</tr>
<tr>
<td colspan="4">EmployeeNo</td>
</tr>
<tr>
<td rowspan="3">Assigned Code (A code assigned to a badge or other identifying item)</td><td colspan="4">BadgeId</td><td rowspan="3">No- Used on Handheld for Rapid Package Retrieval</td>
</tr>
<tr>
<td colspan="4">CurrentCode</td>
</tr>
<tr>
<td colspan="4">SecurityCode</td>
</tr>
<tr>
<td rowspan="3">Location Code

(A code to uniquely identify locations between systems. Used to find recipient locations during the import.)</td><td colspan="4">LocId</td><td rowspan="3">No- although advisable</td>
</tr>
<tr>
<td colspan="4">LocCode</td>
</tr>
<tr>
<td colspan="4">LocationNo</td>
</tr>

<tr>
<td rowspan="2">Building Code

(A code to uniquely identify buildings between systems. Used as an alternative to the LocationNo field. Use in conjunction with Recipient Room and Recipient City to automatically generate the Location Tree during the import.)</td><td colspan="4">BuildingCode</td><td rowspan="2">No- although advisable for tree import.</td>
</tr>
<tr>
<td colspan="4">OfficeCode</td>
</tr>

<tr>
<td rowspan="2">Recipient Name</td><td colspan="4">Name</td><td rowspan="2">Yes</td>
</tr>
<tr>
<td colspan="2">Lastname</td><td colspan="2">Firstname</td>
</tr>
<tr>
<td rowspan="2">Recipient Location</td><td colspan="4">Location</td><td rowspan="2">Yes</td>
</tr>
<tr>
<td colspan="4">Site</td>
</tr>
<tr><td rowspan="3">Location Description</td><td colspan="4">Locdesc</td><td rowspan="3">No</td></tr>
<tr><td colspan="4">Description</td></tr>
<tr><td colspan="4">Desc</td></tr>
<tr>
<td rowspan="3">Recipient Phone</td><td colspan="4">Phone</td><td rowspan="3">No</td>
</tr>
<tr>
<td colspan="4">Extention</td>
</tr>
<tr>
<td colspan="4">Ext</td>
</tr>
<tr>
<td rowspan="3">Recipient Cell Phone</td><td colspan="4">Cell</td><td rowspan="3">No</td>
</tr>
<tr>
<td colspan="4">Cellphone</td>
</tr>
<tr>
<td colspan="4">Mobile</td>
</tr>
<tr>
<td >Send SMS - Allows fine tuning of SMS system per recipient. (Only used if Cell phone is provided. If Send SMS field is not included in the file, WTS Defaults to 1.)</td><td colspan="4">SendSMS</td><td>No</td>
</tr>
<tr>
<td >Recipient Fax</td><td colspan="4">Fax</td><td>No</td>
</tr>
<tr>
<td rowspan="2">Recipient Room</td><td colspan="4">Room</td><td rowspan="2">No</td>
</tr>
<tr>
<td colspan="4">Office</td>
</tr>
<tr>
<td rowspan="1">Recipient Address</td><td colspan="4">Address</td><td rowspan="1">No</td>
</tr>
<tr>
<td rowspan="1">Recipient Address - Line 2</td><td colspan="4">Address2</td><td rowspan="1">No</td>
</tr>
<tr>
<td rowspan="1">Recipient City</td><td colspan="4">City</td><td rowspan="1">No</td>
</tr>
<tr>
<td rowspan="2">Recipient State</td><td colspan="4">State</td><td rowspan="2">No</td>
</tr>
<tr>
<td colspan="4">County</td>
</tr>
<tr>
<td rowspan="2">Recipient Zip/Postcode</td><td colspan="4">Zip</td><td rowspan="2">No</td>
</tr>
<tr>
<td colspan="4">Postcode</td>
</tr>
<tr>
<td >Recipient Email</td><td colspan="4">Email</td><td>No</td>
</tr>
<tr>
<td >Send Email- Allows fine tuning of Email system per recipient. (Only used if Email Address is provided. If Send Email field is not included in the file, WTS Defaults to 1.)</td><td colspan="4">SendEmail</td><td>No</td>
</tr>
<tr>
<td >Recipient Company</td><td colspan="4">Company</td><td>No</td>
</tr>
<tr>
<td rowspan="2">Mailbox Number</td><td colspan="4">Mailbox</td><td rowspan="2">No</td>
</tr>
<tr>
<td colspan="4">Mailboxno</td>
</tr>
<tr>
<td rowspan="2">Classification</td><td colspan="4">Classification</td><td rowspan="2">No</td>
</tr>
<tr>
<td colspan="4">Type</td>
</tr>
<tr>
<td rowspan="2">Department</td><td colspan="4">Dept</td><td rowspan="2">No</td>
</tr>
<tr>
<td colspan="4">Department</td>
</tr>
<tr>
<td rowspan="2">Costcenter</td><td colspan="4">Costcenter</td><td rowspan="2">No</td>
</tr>

</table>

'''Existing recipients will be updated where possible.'''

If the '''import code''' is supplied, the recipient can be accurately matched.
The import code can be anything, as long as it's unique.
It can be an employee number or any other type of unique identifying code. This is important for ensuring that changes to names are respected.

If the Import Code is not supplied, the existing recipient is matched based on their '''name and location''' (to prevent 2 John Smiths at 2 locations being confused as the same person).
This is not as accurate as using an Import Code and may lead to duplicates where someone has moved location or changed their name.

The '''Location Code''' is used to find locations previously imported or added into the WTS system.

In most cases, the location list will have been massaged into a very useful tree structure and the recipients lovingly placed in their correct locations.
By using the import codes for both recipient and location, the existing tree structure is preserved and recipients are moved to their new locations.

Any Locations not found within the Delivery locations list will be added during the import. However, they will not be placed in any particular branch of the location tree, this will have to be done manually after the import. However, if the location was added using an import code, their position in the tree will be retained during future imports.

There is a way to import the location tree during the recipient import.
By supplying a Building Code, a Room No and a City, the Importer will create the relevant tree structure when creating the locations.

This example import will achieve this.
<div style="border:1px solid #aaaaaa;background-color:#eeeeee;padding:4px;">
'''Code,BuildingCode,Site,LastName,FirstName,Extension,Room,,Company,City,State'''

E0001,CDH,Discovery House,Samson,Dale,0122,31,ACME UK,Cambridge,Cambridgeshire

E0008,CDH,Discovery House,Gibson,Larry,0113,30,ACME UK,Cambridge,Cambridgeshire

E0120,NFH,Fulcrum House,Ekhart,Dean,0148,300,ACME UK,Nottingham,Nottinghamshire

E0023,WSF,Swallow House,Harris,Jason,0123,7,ACME UK ,Wyboston,Bedfordshire

E0025,WSF,Swallow House,Jones,Martin,0123,8,ACME UK,Wyboston,Bedfordshire

E0029,SFH,Safford Hall,Beird,Andrew,120,105,ACME UK,Stone,Staffordshire
</div>

This will create the following tree

*Cambridge
**Discovery House
***Discovery House #30
***Discovery House #31
*Nottingham
**Fulcrum House
***Fulcrum House #300
*Wyboston
**Swallow House
***Swallow House #7
***Swallow House #8

[[Main_Page|Back to Main Page]]

Alerts

2012-09-05T19:11:44Z

Cheryl Deuser:

Alerts are useful for displaying a notification message when a package is received.

Alerts are active on both the website and on the hand-held. The website has the additional option to print the alerts.

To create a new alert, enter the details for the alert and press '''Add Alert'''. You can modify any alerts in the list of defined alerts by pressing the edit icon next to the alert to be edited.

Note: Take care when defining the criteria for the alert. All supplied criteria must match the details from the package before an alert will be displayed. For instance, if an alert has been defined for a FedEx package for Joe Smith from Amazon, then the alert will only display under those exact circumstances. Other packages received for Joe Smith will not trigger the alert.

Alerts can also be defined to reassign packages to another recipient. This is useful in cases when a recipient or employee is on vacation and another colleague monitors any packages in their absence. A reassign can be defined so that any packages received up until a specific date will be automatically transferred to the other recipient.

[[Main Toolbar|Back to Main Toolbar]]

[[Main_Page|Back to Main Page]]

Storage Locations

2012-09-05T18:59:16Z

Cheryl Deuser:

You can modify Storage Locations from the Admin screen.

Storage Locations can be added, modified or deleted using the Editing tools provided.

You can also print Storage Location Barcodes from this screen. Select one or more locations and press Group Label Print. Or just press the Barcode icon next to the location to print individual barcode labels.

The Storage Location labels are used in the QuickStore screen on the Handheld to quickly put items away.

Recipients

2012-09-05T18:55:33Z

Cheryl Deuser:

You can manage the recipient data by selecting the Recipient's icon in the main toolbar. If recipients have been renamed on the receiving form, the icon may be displayed differently, such as Employees, Students, etc. You can add recipients, browse recipients, and also receive a package from this screen.

The main recipient name's screen also has a search utility just below the add and browse recipient's buttons. This allows you to search for recipients using search criteria. When a recipient is displayed, the check mark next to the employee's name redirects you to the receive screen with this recipient's details pre-populated.

By selecting '''Add Recipient''', you can establish a recipient in WTS to receive packages. The '''Browse Recipients''' allows you to research which recipients are already established in WTS. The browse option allows you to browse the recipients by either selecting the first letter of their first name using the alphabet at the top or the '''All''' option which will display all recipients. Below the alphabet line is the recipient list where you can edit them or even start receiving a package for them.

[[Main Toolbar|Back to Main Toolbar]]

[[Main_Page|Back to Main Page]]

About WTS

2012-09-05T18:30:57Z

Cheryl Deuser:

WTS is a package receiving and delivery tracking system designed to be used over the internet to offer unparalleled access to data from anywhere without requiring an expensive infrastructure within the organization to support it.

In it's simplest implementation, you only need a single PC. However, it is most commonly used in conjunction with hand-held devices running one of the WTS disconnected clients. These hand-helds take the simple WTS concept and make it much more than the sum of it's parts; allowing for remote queries by individuals inquiring about the whereabouts of a package, signature capture at multiple delivery points as well as being able to receive packages into the organization from remote locations.

It has been designed so that anyone can quickly pick it up with minimal training and resources and quickly get the most out of it.

[[Main_Page|Back to Main Page]]

Cradle MAC Address

2012-09-05T18:29:56Z

Cheryl Deuser:

'''How To Locate The MAC Address Of The Cradle'''

The MAC Addresses are located on the underside of the cradle. If for some reason the sticker is missing or is unreadable, follow the steps below.

If you do not know the IP address of the cradle, please refer to [http://help.sqbx.com/index.php?title=Cradle_IP_Address Cradle IP Address]. If you already know or have the IP Address, please continue.

To find the MAC Address:

1. Open the '''Command Prompt''' on your desktop computer. To do this, click on "'''Start'''", then open "'''All Programs'''", then proceed to the "'''Accessories'''" folder.

2. Then click on "'''Command Prompt'''".

3. When the Command Prompt is open, type "'''arp -a'''" then hit enter. This will display all the IP Addresses connected in your network along with their appropriate Physical Address (or MAC Address) to the right. Locate the IP Address in the list and to the right is the MAC Address.

The MAC Address is displayed in the following format: XX-XX-XX-XX-XX-XX (The MAC Address may have a numbers and/or lowercase letters.)

[[Main_Page|Back to Main Page]]

Cradle IP Address

2012-09-05T18:23:23Z

Cheryl Deuser:

'''How To Locate The IP Address Of The Cradle'''

The IP Address of the Cradle is located on the Handheld itself. To find IP address set the Handheld into the cradle.

1. Click on the "'''Start'''" menu.

2. Click on "'''Settings'''" (It will look like a gear).

3. Open "'''Connections'''" and click on "'''Wi-FI'''". A list of connection options will be displayed.

4. Select "'''USB/Ethernet Series Adapter'''".

The IP Address is shown in the following format: XXX.XXX.XXX.XXX (The numbers in between the periods can range from 1 to 3 digits.)

[[Main_Page|Back to Main Page]]

Cradle IP Address

2012-09-05T18:23:05Z

Cheryl Deuser:

'''How To Locate The IP Address Of The Cradle'''

The IP Address of the Cradle is located on the Handheld itself. To find IP address set the Handheld into the cradle.

1. Click on the "'''Start'''" menu.

2. Click on "'''Settings'''" (It will look like a gear).

3. Open "'''Connections'''" and click on "'''Wi-FI'''". A list of connection options will be displayed.

4. Select "'''USB/Ethernet Series Adapter'''"

The IP Address is shown in the following format: XXX.XXX.XXX.XXX (The numbers in between the periods can range from 1 to 3 digits.)

[[Main_Page|Back to Main Page]]

Cradle IP Address

2012-09-05T18:21:48Z

Cheryl Deuser:

'''How To Locate The IP Address Of The Cradle'''

The IP Address of the Cradle is located on the Handheld itself. To find IP address set the Handheld into the cradle.
1. Click on the "'''Start'''" menu.
2. Click on "'''Settings'''" (It will look like a gear).
3. Open "'''Connections'''" and click on "'''Wi-FI'''". A list of connection options will be displayed.
4. Select "'''USB/Ethernet Series Adapter'''"

The IP Address is shown in the following format: XXX.XXX.XXX.XXX (The numbers in between the periods can range from 1 to 3 digits.)

[[Main_Page|Back to Main Page]]

Cradle IP Address

2012-09-05T18:21:28Z

Cheryl Deuser:

'''How To Locate The IP Address Of The Cradle'''

The IP Address of the Cradle is located on the Handheld itself. To find IP address set the Handheld into the cradle.
1. Click on the "'''Start'''" menu.
2. Click on "'''Settings'''" (It will look like a gear).
3. Open "'''Connections'''" and click on "'''Wi-FI'''". A list of connection options will be displayed.
4. Select "'''USB/Ethernet Series Adapter'''"

The IP Address is shown in the following format: XXX.XXX.XXX.XXX (The numbers in between the periods can range from 1 to 3 digits.)

[[Main_Page|Back to Main Page]]

Users

2012-09-05T18:14:49Z

Cheryl Deuser:

==User Admin==

When you first view this screen, it is separated in 2 sections. The first section is for creating a new user and the second section is for managing the current user database.

The following are options available to you when managing the users:

*Edit Tool = Allows you to edit the associated user or remove them.

*Activity = Shows if any packages were received by the user.

*De-Link = This disconnects the user's ability to use a hand-held device until they log out and back into WTS using the hand-held device.

*Unlock = This will occur when a user locks their account after 6 unsuccessful attempts. Click on the lock icon to unlock the user so they re-attempt to log back into WTS.

When creating or editing a user, the options below will be available to you:

*Name = The full name of user.

*User Name = The name they are going to use to log into WTS.

*Password/Verify Password = Change/assign a password for the user. This will require you to type it 2 times for verification. A bar graph above the submit key will display the password strength. The password strength should be at least medium in strength or yellow in color. The password should be at least 8 characters in length, one capital letter and a number included. An example of an acceptable password would be: Password1.

*Email Address = Assigns an e-mail address to the user account. Needed for e-mail functionality within WTS.

*Job Function = This allows you to assign a user to a specific job category or group. These groups can be modified through the main admin menu under Job Function Management.

*Permissions = Allows you to assign and block access to certain areas of WTS. These options enable you to build 3 different types of classes of users listed below.

'''Viewers:''' Users who can search for packages, view package details, but have no ability to modify package details or advanced features.

'''Receivers & Deliverers:''' Users who receive parcels into the organization or deliver them to their final destination. They have the ability to modify package details, including delivery statuses.

'''Administrators:''' Users who have the power to modify all aspects of package information as well as perform administration tasks such as creating users or setting up locations.

==Permission Definitions==

'''Package Tracking User:''' - Package tab functionality
*No Access (Cannot access Package Tracking Information)
*View Only (Can view or research only)
*View Only with Alerts (Can view or research as well as edit alerts)
*Receive And Deliver (Receipt & Delivery functionality)
*Receipt And Delivery Manager (Receipt & Delivery + Critical Operations)
*Administrator (Can access Package Tracking Administration menu)

[[Main_Page|Back to Main Page]]

Users

2012-09-05T18:14:13Z

Cheryl Deuser:

==User Admin==

When you first view this screen, it is separated in 2 sections. The first section is for creating a new user and the second section is for managing the current user database.

The following are options available to you when managing the users:

*Edit tool = Allows you to edit the associated user or remove them.

*Activity = Shows if any packages were received by the user.

*De-Link = This disconnects the user's ability to use a hand-held device until they log out and back into WTS using the hand-held device.

*Unlock = This will occur when a user locks their account after 6 unsuccessful attempts. Click on the lock icon to unlock the user so they re-attempt to log back into WTS.

When creating or editing a user, the options below will be available to you:

*Name = The full name of user.

*User Name = The name they are going to use to log into WTS.

*Password/Verify Password = Change/assign a password for the user. This will require you to type it 2 times for verification. A bar graph above the submit key will display the password strength. The password strength should be at least medium in strength or yellow in color. The password should be at least 8 characters in length, one capital letter and a number included. An example of an acceptable password would be: Password1.

*Email Address = Assigns an e-mail address to the user account. Needed for e-mail functionality within WTS.

*Job Function = This allows you to assign a user to a specific job category or group. These groups can be modified through the main admin menu under Job Function Management.

*Permissions = Allows you to assign and block access to certain areas of WTS. These options enable you to build 3 different types of classes of users listed below.

'''Viewers:''' Users who can search for packages, view package details, but have no ability to modify package details or advanced features.

'''Receivers & Deliverers:''' Users who receive parcels into the organization or deliver them to their final destination. They have the ability to modify package details, including delivery statuses.

'''Administrators:''' Users who have the power to modify all aspects of package information as well as perform administration tasks such as creating users or setting up locations.

==Permission Definitions==

'''Package Tracking User:''' - Package tab functionality
*No Access (Cannot access Package Tracking Information)
*View Only (Can view or research only)
*View Only with Alerts (Can view or research as well as edit alerts)
*Receive And Deliver (Receipt & Delivery functionality)
*Receipt And Delivery Manager (Receipt & Delivery + Critical Operations)
*Administrator (Can access Package Tracking Administration menu)

[[Main_Page|Back to Main Page]]

Support

2012-09-05T17:54:38Z

Cheryl Deuser:

==Support==

Monday - Friday

8:00 AM (MST) - 5:00PM (MST)

If you are experiencing any issue with our software, hand-held device, a functionality with the system, or have any other questions, you can always contact us through our support system. The support button on the tool bar will direct you to a page where you can confirm your name for one of our representatives, a phone number, a brief description of what assistance you may need, and the severity of the issue. After you complete information that you wish to provide, you will be asked to download and install a file. This file is a program called Rescue that we use to establish a link to our support representative.

This software gives us many benefits such as:
*Viewing your PC or hand-held device to see the exact issue in real time.
*Taking control of the PC or hand-held device to give you hands on training in functionality.
*Transfer of files to and from the PC or hand-held device.

Whether the issue is too complicated to be explained over the chat system, or you would rather talk to the representative, you may request that we call you. If we think the issue is too complicated to explain, we may request to call you as well. Here at Neopost USA, we strive to give you the best support possible.

If you contact us during our off-hours, you will be re-directed to our ticket system. Please provide your name, email address, a brief description about the issue, and the priority of the requested support. We will contact you as soon as possible.

[[Main Toolbar|Back to Main Toolbar]]

[[Main_Page|Back to Main Page]]

Support

2012-09-05T17:51:25Z

Cheryl Deuser:

==Support==

Monday - Friday

8:00 AM (MST) - 5:00PM (MST)

If you are experiencing any issue with our software, hand-held device, a functionality with the system, or have any other questions, you can always contact us through our support system. The support button on the tool bar will direct you to a page where you can confirm your name for one of our representatives, a phone number, a brief description of what assistance you may need, and the severity of the issue. After you complete information that you wish to provide, you will be asked to download and install a file. This file is a program called Rescue that we use to establish a link to our support representative.

This software gives us many benefits such as:
*Viewing your PC or hand-held device to see the exact issue in real time.
*Taking control of the PC or hand-held device to give you hands on training in functionality.
*Transfer of files to and from the PC or hand-held device.

Whether the issue is too complicated to be explained over the chat system, or you would rather talk to the representative, you may request that we call you. If we think the issue is too complicated to explain, we may request to call you as well. Here at Neopost USA, we strive to give you the best support possible.

If you try to contact us during our off-hours, you will be re-directed to our ticket system. Here, you can provide your name, email to contact you back with, a brief description about the issue, and the priority of the requested support. We will contact you as soon as possible.

[[Main Toolbar|Back to Main Toolbar]]

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Support

2012-09-05T17:51:04Z

Cheryl Deuser:

==Support==

Monday - Friday

8:00 AM (MST) - 5:00PM (MST)

If you are experiencing any issue with our software, hand-held device, a functionality with the system, or have any other questions, you can always contact us through our support system. The support button on the tool bar will direct you to a page where you can confirm your name for one of our representatives, a phone number, a brief description of what assistance you may need, and the severity of the issue. After you complete information that you wish to provide, you will be asked to download and install a file. This file is a program called Rescue that we use to establish a link to our support representative.

This software gives us many benefits such as:
*Viewing your PC or hand-held device to see the exact issue in real time.
*Taking control of the PC or hand-held device to give you hands on training in functionality.
*Transfer of files to and from the PC or hand-held device.

Whether the issue is too complicated to be explained over the chat system, or you would rather talk to the representative, you may request that we call you. If we think the issue is too complicated to explain, we may request to call you as well. Here at Neopost USA, we strive to give you the best support possible.

If you try to contact us during our off-hours, you will be re-directed to our ticket system. Here, you can provide your name, email to contact you back with, a brief description about the issue, and the priority of the requested support. We will contact you as soon as possible.

[[Main Toolbar|Back to Main toolbar]]

[[Main_Page|Back to Main Page]]

Main Toolbar

2012-09-05T17:38:40Z

Cheryl Deuser:

===The WTS toolbar provides quick and easy access to common features===

It's icons have been designed to be instantly recognizable representations of WTS features on both the Main Site and the Handheld device software. Above the toolbar is 3 tabs that change the view of the toolbar: Assets, Packages, and Visitors.

On the left side of the main screen is a quick search toolbar. This provides a way for you to search for current packages, assets, and visitors that are currently in the system as well as some useful reports.

The package tab toolbar's icons are as follows:

* [[The Dashboard]]
* [[Log Out]]
* [[Support]]
* [[Receiving Page|Receive]]
* [[Multi Receipt Page|Multi-Receive]]
* [[Verify Receipt Page|Verify]]
* [[Delivering Packages|Deliver]]
* [[Alerts]]
* [[Recipient Names]]
* [[Admin]]

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The Dashboard

2012-09-05T17:36:58Z

Cheryl Deuser:

The WTS Dashboard is a tool that allows the user to customize readily accessible informational displays equivalent to a “dashboard” on a car.

The Dashboard customization is saved according to the user who sets it up, so each individual user can customize according to their needs without affecting other user's Dashboards. This gives WTS a personal Dashboard layout for each user.

The Dashboard consists of [[Widgets|WTS Widgets]]. It is separated into two sections, the active widgets and the available inactive widgets, otherwise known as the toolbox.

To change the widgets you're currently viewing on your dashboard, you just need to simply drag the widget to the dashboard. To add a widget, drag it from the toolbox which is on the right side of the screen, onto the dashboard which is the center of the screen. To remove a widget, drag it from the dashboard back to the toolbox.

There are many widgets to choose from, although, not all widgets are available to all users. If you can think of a widget you would like to see, please feel free to contact us.

About WTS

2012-09-05T17:30:13Z

Cheryl Deuser:

About WTS

2012-09-05T17:27:48Z

Cheryl Deuser:

WTS is a package receiving and delivery tracking system designed to be used over the internet to offer unparalleled access to data from anywhere without requiring an expensive infrastructure within the organization to support it.

In it's simplest implementation, you only need a single PC however it is most commonly used in conjunction with hand-held devices running one of the WTS disconnected clients. These hand-helds take the simple WTS concept and make it much more than the sum of it's parts; allowing for remote queries by individuals inquiring about the whereabouts of a package, signature capture at multiple delivery points as well as being able to receive packages into the organization from remote locations.

It has been designed so that anyone can quickly pick it up with minimal training and resources and quickly get the most out of it.

'''Why the Octopus?'''

Because they are Jet Propelled, Highly Intelligent creatures with eight arms, incredibly strong and who can survive under intense pressure.

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About WTS

2012-09-05T14:19:48Z

Cheryl Deuser: