Internet Explorer Issues - Revision history

Renee at 19:22, 2 May 2016

2016-05-02T19:22:12Z

Renee at 14:05, 9 October 2015

2015-10-09T14:05:25Z

Renee at 14:04, 9 October 2015

2015-10-09T14:04:59Z

Renee at 14:04, 9 October 2015

2015-10-09T14:04:45Z

Renee at 14:04, 9 October 2015

2015-10-09T14:04:30Z

Renee at 14:02, 9 October 2015

2015-10-09T14:02:20Z

Renee at 14:02, 9 October 2015

2015-10-09T14:02:01Z

Renee: Created page with "'''JAVA DOES NOT RUN ON INTERNET EXPLORER''' If a customer first ran Google Chrome on a 64bit computer then they would of downloaded Java 64bit version. However Windows 7 tha..."

2015-10-09T13:53:50Z

Created page with "'''JAVA DOES NOT RUN ON INTERNET EXPLORER''' If a customer first ran Google Chrome on a 64bit computer then they would of downloaded Java 64bit version. However Windows 7 tha..."

New page

'''JAVA DOES NOT RUN ON INTERNET EXPLORER'''

If a customer first ran Google Chrome on a 64bit computer then they would of downloaded Java 64bit version. However Windows 7 that already has Internet Explorer has both Internet Explorer 32bit and 64bit.

1. Open Internet Explorer

2. Go to java.com/verify.

3. Select "Agree and Continue"

4. Select the check box and "Run" to allow the certificate

5. Select More Options in the bottom left, check the box, and "Continue" to continue after verification.

'''NOTE: If the Java does not verify, then download and run the most recent Java version from Java.com from Internet Explorer.'''

'''SCREEN DOES NOT SHOW CORRECTLY (OFFSET ITEMS)'''

1. Add wts.neopost.com or the ip address of the WTS-P to trusted sites and assure Enable Protected Mode is NOT checked.

2. If the customer has Internet Explorer 10 or 11 make sure compatibility mode is OFF. If Internet Explorer 9 is being used make sure compatibility mode is ON.

'''SIGNATURE PAD IS NOT STARTING JAVA APPLET'''

1. Go to Internet Options in Internet Explorer

2. Advanced Tab

3. Select "Reset" to reset Internet Explorer back to its defaults

@@ Line 1: / Line 1: @@
-If a customer first ran Google Chrome on a 64bit computer then they would of downloaded Java 64bit version. However Windows 7 that already has Internet Explorer has both Internet Explorer 32bit and 64bit.
+== '''JAVA DOES NOT RUN ON INTERNET EXPLORER''' ==
 . Open Internet Explorer
@@ Line 17: / Line 18: @@
 . Select More Options in the bottom left, check the box, and "Continue" to continue after verification.
@@ Line 22: / Line 24: @@
 '''SCREEN DOES NOT SHOW CORRECTLY (OFFSET ITEMS)'''
@@ Line 31: / Line 35: @@
 '''SIGNATURE PAD IS NOT STARTING JAVA APPLET'''
@@ Line 37: / Line 43: @@
-If that does not work try this next:
+If that does not work try the following:
@@ Line 46: / Line 52: @@
-. Select "Reset" to reset Internet
+. Select "Reset" to reset Internet Options to default

← Older revision		Revision as of 14:04, 9 October 2015
Line 34:		Line 34:

	If that does not work try this next:		If that does not work try this next:
		+

	1. Go to Internet Options in Internet Explorer		1. Go to Internet Options in Internet Explorer

← Older revision		Revision as of 14:02, 9 October 2015
Line 29:		Line 29:

	1. "Click" in the signature pad box to start the applet		1. "Click" in the signature pad box to start the applet
−

	If that does not work try this next:		If that does not work try this next:

@@ Line 2: / Line 2: @@
 If a customer first ran Google Chrome on a 64bit computer then they would of downloaded Java 64bit version. However Windows 7 that already has Internet Explorer has both Internet Explorer 32bit and 64bit.
 . Open Internet Explorer
@@ Line 22: / Line 23: @@
 '''SCREEN DOES NOT SHOW CORRECTLY (OFFSET ITEMS)'''
 . Add wts.neopost.com or the ip address of the WTS-P to trusted sites and assure Enable Protected Mode is NOT checked.
@@ Line 30: / Line 32: @@
 '''SIGNATURE PAD IS NOT STARTING JAVA APPLET'''
 . "Click" in the signature pad box to start the applet

← Older revision		Revision as of 14:04, 9 October 2015
Line 24:		Line 24:

	1. Add wts.neopost.com or the ip address of the WTS-P to trusted sites and assure Enable Protected Mode is NOT checked.		1. Add wts.neopost.com or the ip address of the WTS-P to trusted sites and assure Enable Protected Mode is NOT checked.
		+

	2. If the customer has Internet Explorer 10 or 11 make sure compatibility mode is OFF. If Internet Explorer 9 is being used make sure compatibility mode is ON.		2. If the customer has Internet Explorer 10 or 11 make sure compatibility mode is OFF. If Internet Explorer 9 is being used make sure compatibility mode is ON.

@@ Line 4: / Line 4: @@
 . Open Internet Explorer
 . Go to java.com/verify.
 . Select "Agree and Continue"
@@ Line 29: / Line 31: @@
 . "Click" in the signature pad box to start the applet
 If that does not work try this next:
 . Go to Internet Options in Internet Explorer
 . Advanced Tab
 . Select "Reset" to reset Internet