Support - Revision history

Renee at 20:37, 25 April 2016

2016-04-25T20:37:33Z

Tim Smith at 13:57, 20 September 2012

2012-09-20T13:57:57Z

Cheryl Deuser at 17:54, 5 September 2012

2012-09-05T17:54:38Z

Cheryl Deuser at 17:51, 5 September 2012

2012-09-05T17:51:25Z

Cheryl Deuser at 17:51, 5 September 2012

2012-09-05T17:51:04Z

Dale Swanson: Created page with "==Support== Monday - Friday 8:00 AM (MST) - 5:00PM (MST) If you are experiencing any issue with our software, hand-held device, a functionality with the system, or have a..."

2012-08-17T01:25:34Z

Created page with "==Support== Monday - Friday 8:00 AM (MST) - 5:00PM (MST) If you are experiencing any issue with our software, hand-held device, a functionality with the system, or have a..."

New page

==Support==

Monday - Friday

8:00 AM (MST) - 5:00PM (MST)

If you are experiencing any issue with our software, hand-held device, a functionality with the system, or have any other questions, you can always contact us through our support system. The support button on the tool bar will direct you to a page where you can confirm your name for one of our representatives, a phone number, a brief description of what assistance you may need, and how severe the issue is. After you fill in the information that you wish to provide, you will be asked to download and install a file. This file is a program called Rescue that we use to establish a link to our support representative. This software gives us many benefits such as:

*Viewing your PC or hand-held device to see the exact issue in real time.
*Taking control of the PC or hand-held device to give you hands on training in functionality.
*Transfer of files to and from the PC or hand-held device.

Whether the issue is too complicated to be explained over the chat system, or you would rather talk to the representative, you may request that we call you. If we think the issue is too complicated to explain, we may request to call you as well. Here at Ubiquia, we strive to give you the best support possible.

If you try to contact us during our off-hours, you will be re-directed to our ticket system. Here you can provide your name, email to contact you back with, a brief description about your issue, and the priority of the requested support. We will contact you back as soon as we can assist you with your request.

[[Main Toolbar|Back to Main toolbar]]

[[Main_Page|Back to Main Page]]

@@ Line 3: / Line 3: @@
 Monday - Friday
-:00 AM (MST) - 6:00PM (EST)
+:00 AM (EST) - 8:00PM (EST)
-If you are experiencing any issue with our software, hand-held device, a functionality with the system, or have any other questions, you can always contact us through our support system. The support button on the tool bar will direct you to a page where you can confirm your name for one of our representatives, a phone number, a brief description of what assistance you may need, and the severity of the issue. After you complete information that you wish to provide, you will be asked to download and install a file. This file is a program called Rescue that we use to establish a link to our support representative.
+If you are experiencing any issue with our software, hand-held device, a functionality with the system, or have any other questions, you can always contact us through our support system. The support button on the tool bar will direct you to a page with many options.
-This software gives us many benefits such as:
+In the bottom right corner please use our Chat function if there is a need fro further assistance we can call you or try and remote into your pc using Teamviewer
-*Viewing your PC or hand-held device to see the exact issue in real time.
-*Taking control of the PC or hand-held device to give you hands on training in functionality.
+Teamviewer gives us many benefits such as:
 *Transfer of files to and from the PC or hand-held device.
 Whether the issue is too complicated to be explained over the chat system, or you would rather talk to the representative, you may request that we call you. If we think the issue is too complicated to explain, we may request to call you as well. Here at Neopost USA, we strive to give you the best support possible.
-If you contact us during our off-hours, you will be re-directed to our ticket system. Please provide your name, email address, a brief description about the issue, and the priority of the requested support. We will contact you as soon as possible.
+If you contact us during our off-hours, you will be re-directed to our ticket system by leaving a message in the chat box. Please provide your name, email address, a brief description about the issue, and the priority of the requested support. We will contact you as soon as possible.
 [[Main_Page|Back to Main Page]]

← Older revision		Revision as of 13:57, 20 September 2012
Line 3:		Line 3:
	Monday - Friday		Monday - Friday

−	8:00 AM (MST) - 5:00PM (~~MST~~)	+	8:00 AM (MST) - 6:00PM (EST)

@@ Line 15: / Line 15: @@
 Whether the issue is too complicated to be explained over the chat system, or you would rather talk to the representative, you may request that we call you. If we think the issue is too complicated to explain, we may request to call you as well. Here at Neopost USA, we strive to give you the best support possible.
-If you try to contact us during our off-hours, you will be re-directed to our ticket system. Here, you can provide your name, email to contact you back with, a brief description about the issue, and the priority of the requested support. We will contact you as soon as possible.
+If you contact us during our off-hours, you will be re-directed to our ticket system. Please provide your name, email address, a brief description about the issue, and the priority of the requested support. We will contact you as soon as possible.
 [[Main Toolbar|Back to Main Toolbar]]
 [[Main_Page|Back to Main Page]]

@@ Line 17: / Line 17: @@
 If you try to contact us during our off-hours, you will be re-directed to our ticket system. Here, you can provide your name, email to contact you back with, a brief description about the issue, and the priority of the requested support. We will contact you as soon as possible.
-[[Main Toolbar|Back to Main toolbar]]
+[[Main Toolbar|Back to Main Toolbar]]
 [[Main_Page|Back to Main Page]]