Difference between revisions of "Support"
| Line 3: | Line 3: | ||
Monday - Friday | Monday - Friday | ||
| − | 8:00 AM ( | + | 8:00 AM (EST) - 8:00PM (EST) |
| − | If you are experiencing any issue with our software, hand-held device, a functionality with the system, or have any other questions, you can always contact us through our support system. The support button on the tool bar will direct you to a page | + | If you are experiencing any issue with our software, hand-held device, a functionality with the system, or have any other questions, you can always contact us through our support system. The support button on the tool bar will direct you to a page with many options. |
| − | + | In the bottom right corner please use our Chat function if there is a need fro further assistance we can call you or try and remote into your pc using Teamviewer | |
| − | *Viewing your PC | + | |
| − | *Taking control of the PC | + | Teamviewer gives us many benefits such as: |
| + | *Viewing your PC to see the exact issue in real time. | ||
| + | *Taking control of the PC to give you hands on training in functionality. | ||
*Transfer of files to and from the PC or hand-held device. | *Transfer of files to and from the PC or hand-held device. | ||
Whether the issue is too complicated to be explained over the chat system, or you would rather talk to the representative, you may request that we call you. If we think the issue is too complicated to explain, we may request to call you as well. Here at Neopost USA, we strive to give you the best support possible. | Whether the issue is too complicated to be explained over the chat system, or you would rather talk to the representative, you may request that we call you. If we think the issue is too complicated to explain, we may request to call you as well. Here at Neopost USA, we strive to give you the best support possible. | ||
| − | If you contact us during our off-hours, you will be re-directed to our ticket system. Please provide your name, email address, a brief description about the issue, and the priority of the requested support. We will contact you as soon as possible. | + | If you contact us during our off-hours, you will be re-directed to our ticket system by leaving a message in the chat box. Please provide your name, email address, a brief description about the issue, and the priority of the requested support. We will contact you as soon as possible. |
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[[Main_Page|Back to Main Page]] | [[Main_Page|Back to Main Page]] | ||
Latest revision as of 20:37, 25 April 2016
Support
Monday - Friday
8:00 AM (EST) - 8:00PM (EST)
If you are experiencing any issue with our software, hand-held device, a functionality with the system, or have any other questions, you can always contact us through our support system. The support button on the tool bar will direct you to a page with many options.
In the bottom right corner please use our Chat function if there is a need fro further assistance we can call you or try and remote into your pc using Teamviewer
Teamviewer gives us many benefits such as:
- Viewing your PC to see the exact issue in real time.
- Taking control of the PC to give you hands on training in functionality.
- Transfer of files to and from the PC or hand-held device.
Whether the issue is too complicated to be explained over the chat system, or you would rather talk to the representative, you may request that we call you. If we think the issue is too complicated to explain, we may request to call you as well. Here at Neopost USA, we strive to give you the best support possible.
If you contact us during our off-hours, you will be re-directed to our ticket system by leaving a message in the chat box. Please provide your name, email address, a brief description about the issue, and the priority of the requested support. We will contact you as soon as possible.
