Difference between revisions of "How to unlock another users account"

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(Created page with "If for some reason a user enters there password incorrectly 6 times, their account will get locked for a brief time. It will automatically unlock with the hour. If you need to...")
 
 
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If for some reason a user enters there password incorrectly 6 times, their account will get locked for a brief time. It will automatically unlock with the hour. If you need to unlock it right away, here are the instructions to do so:
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If for some reason a user enters their password incorrectly 6 times, their account will get locked for a brief time. It will automatically unlock within the hour.  
  
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*First have an administrator login and click on the admin icon (This will bring up the administrator men)
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To unlock the account immediately:
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*First, have an administrator login and click on the admin icon. (The administrator menu will be displayed.)
 
      
 
      
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*Next, the administrator will need to click on User Admin, under the Administration column
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*Next, the administrator will need to click on User Admin, under the Administration column.
  
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*On this page, it will show all of the accounts that have been set up. You can see a lock icon next to the accounts that have locked themselves out.  
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*On this page, an account list will be displayed. A lock icon will be displayed next to the accounts that are locked.  
  
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*Finally, all you have to do is simply click on the lock icon and the account will be unlocked.
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*Finally, simply click on the lock icon and the account will be unlocked.
  
  
 
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Latest revision as of 19:38, 5 September 2012

If for some reason a user enters their password incorrectly 6 times, their account will get locked for a brief time. It will automatically unlock within the hour.

To unlock the account immediately:

  • First, have an administrator login and click on the admin icon. (The administrator menu will be displayed.)
  • Next, the administrator will need to click on User Admin, under the Administration column.
  • On this page, an account list will be displayed. A lock icon will be displayed next to the accounts that are locked.
  • Finally, simply click on the lock icon and the account will be unlocked.


Back to Main Page

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