How to unlock another users account
From WTS Help
If for some reason a user enters their password incorrectly 6 times, their account will get locked for a brief time. It will automatically unlock within the hour.
To unlock the account immediately:
- First, have an administrator login and click on the admin icon. (The administrator menu will be displayed.)
- Next, the administrator will need to click on User Admin, under the Administration column.
- On this page, an account list will be displayed. A lock icon will be displayed next to the accounts that are locked.
- Finally, simply click on the lock icon and the account will be unlocked.
